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humblebiscuits's avatar
humblebiscuits
New member | Level 2
2 years ago

Not able to open/edit in word for web using Chrome

Hi there,   I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox.   It's very strange as I could do this about 6 months ago.   Please c...
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Microsoft Office
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Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to the forum, humblebiscuits!

 

Is this happening on multiple web browsers on your computer? 

 

Do you mind sending over a screenshot of what you see exactly, so that I can have a look? 

 

Keep me posted.

humblebiscuits's avatar
humblebiscuits
New member | Level 2
2 years ago

Hi there,

 

Yep, it happens now with EDGE and Chrome. I prefer Chrome.

 

Error for Chrome attached.

 

 

Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account?

     

    Were these files always .docx ones, or were they previously .gdoc ones instead?

    • humblebiscuits's avatar
      humblebiscuits
      New member | Level 2
      2 years ago

      Thank you for responding. I feel that there may be something in the file that is preventing it from opening it. I have tried the .docx files in other folders and they are working.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        It sounds like it, indeed (based on the error you’re also receiving).

         

        In this case, I’d suggest having a look into this with Microsoft too, so that they can make sure there isn’t something else that could be preventing these files from opening on the web.

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