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Forum Discussion
On my Windows 11, the preview panel renders nothing for my images.
On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered. Please note that it does not say "No preview available", it simply shows nothing in the preview panel.
I noticed I was running a beta version of Dropbox on this machine, so I uninstalled and then installed the latest stable version. I did not delete the orphaned Dropbox folder; I simply reinstalled it and let it resynch against what was there.
No joy.
Here is what does work:
In Windows Explorer, select an image file that has this problem. Change the selection to another file and then select the previous file. Preview renders. You have to do this *EXACTLY*. It is not enough to select one file, then the next, then the next; you *MUST* select a file, select the next and then select the previous file.
That works 99.9% of the time. If it doesn't work, you select the file that won't render a preview. Close the preview panel and then open it again. And the preview renders.
I *CANNOT* go through every image of every folder I have in dropbox. Surely there's a setting someplace or some cache that needs to be cleared.
Any insights would be welcome.
Here's what I tried:
I (yet again) uninstalled Dropbox on my Windows 11 desktop. After the uninstall, I renamed the dropbox folder and then reinstalled pointing at the old folder name in hopes that a download would somehow fix this.
The sync completed today and no, it fixed nothing. Same problem, same workaround (though now my "Camera Uploads" folder shows as "Sync in progress" in Explorer but the Dropbox icon in the system tray says "Up to date", so, awesome <eyeRoll>).I went over to my old Windows 10 desktop and yes, SAME PROBLEM THERE.
My Windows 11 Laptop does not have the problem. The difference is that on that machine I opted for "Online Only" whereas on the two desktops, I chose "Available Offline".
No other folder anywhere on either machine is exhibiting this issue. It is confined to Dropbox folders where "Available Offline" is the sync mode.
Moving the "Camera Uploads" folder out of Dropbox and then back in fixed the "Sync in progress" problem.
Image preview problem remains.- Megan
Dropbox Staff
Hey @JohnnyVegas, welcome to our Community!
I'd like a few more details, such as the version of the app at the moment, along with its syncing status.
I'd also love some screenshots, in order for me to have a visual step-by-step of the process you follow on your end.
I'll be waiting for your update!
