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Stephen B.25's avatar
Stephen B.25
Collaborator | Level 9
6 months ago
Solved

One of my Dropbox folders appears on the website, but not locally.

v204.4.5420 on 6.10.2-arch1-1   On the website I can see a folder Dropbox/pepper, but on the  local disk of one of my desktops that directory is not there.  The directory is there on another desk...
desktop
sync
  • Stephen B.25's avatar
    Stephen B.25
    6 months ago

    I hadn't noticed the date window for the 'deleted files' was so narrow. I broadened the date search and saw that I had deleted some directories without knowing I was doing that. 

    Restoring those directories has done the job. 

    Thank you all.  

Stephen B.25's avatar
Stephen B.25
Collaborator | Level 9
6 months ago
Hi Megan. Thanks for the response. Thats what i meant when i said all directories were selected in the synch. Excuse my terminology there.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Gotcha, thanks for letting me know Stephen B.25!

 

Would you mind sending a few screenshots of what you see on the website in regards to the folder, and what is available inside your local Dropbox folder on the machine that's facing the issue? 

  • Stephen B.25's avatar
    Stephen B.25
    Collaborator | Level 9
    6 months ago

    I'd really rather not do that, Megan. I trust you but I'm just not comfortable with the idea. I'm a bit of an idiot that way. 

     

    Is there another way I can help? What would you look for in the screenshots? 

     

    Also I would be happy to re-install, but I'm not sure of the procedure.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey  Stephen B.25 - you can try installing the latest, stable version of the app from this page directly.

       

      Let us know how it goes!

      • Stephen B.25's avatar
        Stephen B.25
        Collaborator | Level 9
        6 months ago

        Thanks Walter. Do I install over the current installation? Or should I remove it first?

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