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Weck9406's avatar
Weck9406
New member | Level 2
4 months ago

Our .zip files are incomplete after downloading and they throw a "file is invalid" error.

Hello Everyone,   Let me begin by saying I have read through another thread on this very issue.  Here is the link to it:   https://www.dropboxforum.com/t5/View-download-and-export/Problem-ope...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I’m sorry to hear about this, Weck9406.

 

Can you let me know the OS version you’re using? 

 

Also, the .zip files that you mention, are they saved on your Dropbox account under this format, or are you downloading your folders via the Dropbox website instead and it converts them to .zip files then that can’t be opened? 

 

Finally, I’d like a full screenshot of the error you’re getting when trying to unzip them. 

 

Let me know once you have more info.

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