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nexon's avatar
nexon
Explorer | Level 3
2 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there nexon - thanks for bringing this to our attention and sharing the troubleshooting steps you've already attempted.

 

Can you please clarify if you notice this behavior on a specific Paper doc or if it's affecting all of them? 

 

Also, are you able to preview those PDFs  normally on our website?

 

Let us know more and we'll take it from there. 

nexon's avatar
nexon
Explorer | Level 3
2 years ago

Hi @Walter , thanks for your fast reply. It affects all PDF's in the paper. However, with this comment I've tested another paper and noticed that older papers are working. 

Here is a paper I've just created for test purposes a few minutes ago, showing exactly the same behavior:

[removed]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in here, nexon, but did you notice any significant change or update when this first started happening?

     

    Or was it always the case?

    • nexon's avatar
      nexon
      Explorer | Level 3
      2 years ago

      Hi Hannah, sorry for the delayed answer. It seems my last one was not sent. As mentioned above, this started with the most recent papers. If I check papers which have been created earlier, the PDF's are accessible. Is there anything I can do even for a workaround? Were you able to reproduce this issue? (Just create a Paper and upload a PDF, change the preview from full to small and check :-))

       

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        HI nexon, were the PDF files already in your Dropbox account when you added them to the Paper doc, or did you drag and drop them into the doc itself?

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