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nexon's avatar
nexon
Explorer | Level 3
2 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
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nexon's avatar
nexon
Explorer | Level 3
2 years ago

Hi @Walter , thanks for your fast reply. It affects all PDF's in the paper. However, with this comment I've tested another paper and noticed that older papers are working. 

Here is a paper I've just created for test purposes a few minutes ago, showing exactly the same behavior:

[removed]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to jump in here, nexon, but did you notice any significant change or update when this first started happening?

 

Or was it always the case?

  • nexon's avatar
    nexon
    Explorer | Level 3
    2 years ago

    Hi Hannah, sorry for the delayed answer. It seems my last one was not sent. As mentioned above, this started with the most recent papers. If I check papers which have been created earlier, the PDF's are accessible. Is there anything I can do even for a workaround? Were you able to reproduce this issue? (Just create a Paper and upload a PDF, change the preview from full to small and check :-))

     

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      HI nexon, were the PDF files already in your Dropbox account when you added them to the Paper doc, or did you drag and drop them into the doc itself?

      • nexon's avatar
        nexon
        Explorer | Level 3
        2 years ago

        Hi Jay, I've used drag & drop to add the files to the paper.

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