Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!
Forum Discussion
Solved
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Megan
Dropbox Staff
Dropbox StaffHey chrisrazzell, just to summarize and make sure we're on the same page: it sounds like you can still see your content when visiting your Camera uploads, right?
I'm asking because the initial thought I had was that they might have been deleted. Have you checked your deleted files page, or events page at all?
Hey Lisa, thanks for also reporting this!
If you visit the Photos tab online, do you notice the same empty results as Chris?
correct, I can only see the photos when I view the Camera Upload folder. There is nothing in events that show when the content of the Photos folder disappeared. My used storage space has dropped from approx 3.5gb to 476 mb so somehow the contents of the Photos folder have disappeared. Alos, when I take a new photo with my iPhone or iPad it no longer automatically appears in the Photos folder
- Hannah
Hey from me as well, chrisrazzell.
The thing is that the Photos tab in your account simply shows all the photos saved in your account.
If the photos were deleted from the Photos tab, they'd also be deleted from the account itself.
But you're not missing any photos from your actual folders, do you?
- Hannah
Thanks, Lisa.
Have you tried clearing the app's cache or uninstalling and reinstalling it?
To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".
I’ve cleared the cache and reinstalled the app but nothing has changed. Photos still empty.
Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......
I have 1.6tb of photos, my account still says 1.6tb used… so the photos are still on Db. You can see them on files and home tabs…
10/7/2024 (4:00 PM CDT) Hi Lisa, I’m new to this discussion and having the same problem. After deleting the Dropbox app from my iPad and reinstalling the latest version from the app store, my photos tab is completely empty with a message that “no photos have been uploaded”. The photo files are present in my Camera Uploads folder. Following, in hopes of resolution.
wendy
My Swann cctv photos and recordings are missing they have been since Saturday I read a post that it’s meant to be fixed but still not working here for me
Update: 10/7/2024 (4:21 PM CDT) Not long after posting my problem (above), I rebooted my iPad and found photos restored to my photos tab. My thanks to the engineering team for the fix!
Yes, it is working for me now.
