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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

JulsSeck's avatar
JulsSeck
Helpful | Level 5

I am having exactly the same issue - I spotted it just after midnight after I had finished uploading a bunch of photos. There is nothing appearing in the photos section on my iPhone, iPad or laptop. You get a rotating square going round and round. The desktop version says “connecting to server”, then “this may take a moment”, then “almost there”. But nothing!!!

JulsSeck's avatar
JulsSeck
Helpful | Level 5
2 months ago
This must be a Dropbox issue not a user issue. Our photos are there in the appropriate upload folders we have selected but not showing in the photos section/tab (the area must people will access to view). It is not specific to iOS, it is not related to app version. It is not related to cookies & caches. Logged out / logged in.

Please confirm Dropbox!!
  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 months ago

    So here’s where we’re at:

    Device 1 iPhone iOS 17.7 app v396.2.6

    Device 2 iPad iOS 17.7 app v396.2.6

    Web, windows laptop

    On all three of the above I have stuff showing in Camera uploads and Home but nothing in Photos.

    File types are .jpg, .png and .mov, file size varies between 100kb and 30mb, all have been uploaded via the app.

    The amount of storage used would seem to indicate (for me at least) the files are there but just not being shown.

    I have checked the deleted items and events page but found nothing relevant.

    Clear cache - had no effect.

    Reset photos tab - temporarily swapped the spinning square on the Photos tab for the message ‘No photos uploaded yet’, but next time you open the app it’s back to the spinning square again.

    Delete app, reboot device, reinstall app - had no effect.

    I created a subfolder in Camera uploads, took some new photos, moved some stuff around, renamed them but still nothing shows in Photos.

    Others are now reporting the same thing so this is clearly becoming a more widespread Dropbox issue.

    Hopefully we users have now provided enough info for the devs to track this down and solve it. Good luck.

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