Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

DBar7's avatar
DBar7
Helpful | Level 5
11 months ago

Can't view files in shared folder - I keep seeing a black screen

Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a ne...
Preview
View
Web
  • DBar7's avatar
    DBar7
    11 months ago

    I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you tried clearing your cache and cookies on your browser? 

 

It sounds like a fault with some software conflicting

DBar7's avatar
DBar7
Helpful | Level 5
11 months ago

I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!