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Forum Discussion
Many thumbnails disappear as soon as I select a picture.
Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
My apologies if this has already been covered but I couldn't find a solution, if it has. It's related to a few other recent posts regarding thumbnails. I've noticed when browsing, the problem is corrected and it stays on a preview thumbnail picture but if I search photos, the results will show a quick preview for like a second and changes to an app icon. I'm currently on Android 14 and using ver 378.2.2. I've restarted, cleared cache and reinstalled without any change. Is this still a known issue or maybe it's been corrected with a work around?
- Nancy
Dropbox Staff
Hey Digitalmithy! Can you send over a screenshot of the app icon you see? Is this happening for all photos you're trying to preview?
All the icons when I do a search. In my screenshot, I searched flowers and you can see the app icons except for the last thumbnail which show the image preview. I can see the images when I scroll but only for like a second than it's like playing memory to try to find the picture I'm looking for. Not all but most will turn like in my screenshot, the last picture held the image.
Screen shot
[removed]- Nancy, my apologies if I replied wrong earlier. I wasn't sure how to attach the screenshot that you requested so I shared a link but it was removed. Can I assume this is related to the problems others have been having with the thumbnails being unstable? Thank you for your assistance.
