Forum Discussion

mbschaefer's avatar
mbschaefer
Explorer | Level 4
5 months ago
Solved

Files disappeared after downgrading. Can I restore them somehow?

A few months ago I downgraded to a basic plan and deleted many files to meet the storage limit of the basic plan. I now see that ALL my files have disappeared. There seems to be no way to find how wh...
restore
mbschaefer's avatar
mbschaefer
Explorer | Level 4
5 months ago

All that link tells is is what files I did delete so what was left would fit in the downgraded version. It doesn't provide clues as to where the files I didn't delete are. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

What kind of files were they, mbschaefer? Shared or non-shared ones?

 

Can you check your deleted files page and your shared page, to see if you can locate them?

  • mbschaefer's avatar
    mbschaefer
    Explorer | Level 4
    5 months ago

    Yes, thank you. I think I've found them in shared folders. 🙏🏻

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