Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

mbschaefer's avatar
mbschaefer
Explorer | Level 4
4 months ago

Files disappeared after downgrading. Can I restore them somehow?

A few months ago I downgraded to a basic plan and deleted many files to meet the storage limit of the basic plan. I now see that ALL my files have disappeared. There seems to be no way to find how wh...
Restore
mbschaefer's avatar
mbschaefer
Explorer | Level 4

All that link tells is is what files I did delete so what was left would fit in the downgraded version. It doesn't provide clues as to where the files I didn't delete are. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

What kind of files were they, mbschaefer? Shared or non-shared ones?

 

Can you check your deleted files page and your shared page, to see if you can locate them?

  • mbschaefer's avatar
    mbschaefer
    Explorer | Level 4
    4 months ago

    Yes, thank you. I think I've found them in shared folders. 🙏🏻

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!