Some of my files show up as zero bytes

Hi MikeHorn, how are you today? 

Can you see the updated version of files online on the web? Also, what is the app's syncing status? 

Keep me posted, and we'll take it from there. 

Hi to all, 

we started having this issue today! All of our precious and heavy .STL (3D) files are showing 0 bytes both locally and on the web. We are paying to have dropbox in order to keep those files in the cloud and not locally so we do not have another back up to re-upload everything back to dropbox (the very reason why we have dropbox in the first place... )

Please help! All is synced, the files are not new and we have been using them previously with no issues. Why would they go blank now? 

best regards, 

Hey 5yska, thanks for the nudge here. 

What is your computer's OS and was it recently updated?

Which version of Dropbox do you have installed on the computer and what is the sync status at the moment?

You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

Hi Hannah, 

thank you for getting back to me on this one!

it's says "Up to date" and number 147.4.4800.  My Mac Book OS is Big Sur so not recently updated. It is also happening on my partner's Mac with Monterey OS. It is only happening to one folder of STL files, not affecting other folders. It's very bizarre and stressful as we don't have another back up for those 😞 

best regards, 

Thanks for the update here!

Can you check if you see the correct file sizes, when looking through the version history for those files?

I'm experiencing the same issue. I'm on Mac OS Monterey version 12.3.1 and using Dropbox from my desktop. I use Dropbox version 148.4.4519 and it is up to date. The files are made available offline but won't open neither on desktop or online. 

Hi maria1801, I hope you’re doing well. 

Can you please try Hannah's suggestion above, and check the previous versions of your files? 

If you can also provide a screenshot of what appears on your end (both on your desktop app and your web account), that’d be super helpful. 

Give me a shout, when you’ve got more updates!

I also have this problem. I have read through the thread. What is the latest suggestion to fix this problem?

I've looked at version history and I can see that a file has 900 bytes via the dropbox browser but 0 bytes on my desktop.

Hi idontgetoutmuch, I hope you’re doing well! 

Can you let me know if you see any syncing icon next to this file on your desktop app, and what that icon is (green checkmark/cloud icon etc)? 

Also, what OS are you using and what’s the current syncing status of your Dropbox app?

It has a cloud icon. Another file in the same folder has a green check mark. I am on macOS 12.4. The app reports all my files are up to date.

Hey idontgetoutmuch, thanks for the info! 

If you right click on said file, do you see the option to make available offline by any chance? 

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Nancy wrote:

Hi idontgetoutmuch, I hope you’re doing well! 

 

Can you let me know if you see any syncing icon next to this file on your desktop app, and what that icon is (green checkmark/cloud icon etc)? 

 

Also, what OS are you using and what’s the current syncing status of your Dropbox app?

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I have a green checkmark. I am on macOS 12.4. Dropbox says my files are up to date.

Dropbox on the web says the file is 500 kb - the dropbox app says it's 0 kb.

Ok so I have to right click and then select make available offline. I never used to have to do this 😞

So having to click on thousands of files to synchronise them really makes dropbox unusable.

I've been having this problem for a long time. I figured Dropbox had screwed something up, as lots of very old files were showing as zero bytes; some PSDs, some text files, lots of files (but crucially, not all of them). My theory was that, at some point, Dropbox decided to sync the zero-byte placeholder file back over the actual file. However, I've just searched for a text file in my Dropbox, and the search metadata finds the text, even though the file's content (on the web, and on my Mac), is empty, zero bytes. The file's history only shows it being created, at 2.04kb, but when I restore or download that version, the file is empty. Is there a way to fix this? Where has my data gone?

Hi antoniojl, have you tried marking those files and folders as available offline, in order for the file to be local on your machine?

Yes, I tried this, but the files still appear as empty. In fact, they have the file _size_ of the full file according to Dropbox web (i.e. 2kb in the one case I mentioned), but upon being opened by a hex editor, the contents are zeroed out entirely, e.g.:

0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
...
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 

This is also true of the files in other formats (e.g. PSDs). This definitely seems like it occurred in an incident; not all my files are affected, and it's only ones of a certain age (rather old/infrequently accessed). Does Dropbox even still have my data (as per the web search being able to show a preview of the empty text files), or is it actually lost?

It does sound like the files were either edited or changed in some way when synced to Dropbox.

Does the version history of the file show the original file at some point?

No, there's only the one "Added" entry. Here's a shot of a file that is zeroed out, and has no changes reported since it was "Added" in 2019.

However, another file in the same folder, a JPEG export of the same PSD, is absolutely fine... but, curicially, it shows as "Added" in 2013.

Given that this JPEG file was exported from the original PSD (and stored in the same folder the whole time), it doesn't make sense that it was made in 2013 and the source PSD was made in 2019. I recall making this file when I worked at Last.fm... in 2013.

So, it appears that Dropbox has lost and forgotten the original 2013 PSD file and presumed that this empty, zeroed-out 2019 placeholder PSD file is an original.

This could mean that this is a different file to the original, which could've been deleted, so it would be a different file (hence no version history). 

It could be visible as a separate file if you click 'Show deleted files' via the ellipsis at the top.

Afraid not... just the two files in here when I enabled deleted files.

Thanks, it's possible that the file was deleted outside of the recovery period, so it isn't possible to view it from there.

If you enter the file in the search bar, can you see any other copies of it?

Is the problem ever going to get fixed? I am just running in to it again where my git repo didn't replicated correctly. So now what do I do?

Hi idontgetoutmuch, what behavior are you experiencing? Have you checked that the files were successfully uploaded originally on the site, and checked the events page?