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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi maria1801, I hope you’re doing well. 

 

Can you please try Hannah's suggestion above, and check the previous versions of your files? 

 

If you can also provide a screenshot of what appears on your end (both on your desktop app and your web account), that’d be super helpful. 

 

Give me a shout, when you’ve got more updates!

Toini1's avatar
Toini1
Explorer | Level 3
3 years ago

I attempted a thorough removal and reinstall, but the issue persists. In the browser, I can see the typical files, but in Finder, several of them display "Zero Bytes." Not all of the files are included either. I have a MacBook Air M1. The Silicon Mac file was set up.

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