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cwdav's avatar
cwdav
Explorer | Level 3
2 years ago

Verifying Access and trying to download AI files.

I'm trying to access .ai files in my dropbox which I had created and then "made offline only". Now when I try to download them and open them I just get "Verifying access to..." and it cycles 50+ time...
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cwdav's avatar
cwdav
Explorer | Level 3
2 years ago

Thanks Megan,

It is Dropbox v167.4.4719

Sorry I'm probably using the wrong terminology.. After I finished the files I set them to "online only", then when I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon.

Now I'm getting this error, but then eventually the file opens after 5-10 minutes:

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
cwdav wrote:

I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon. Now I'm getting this error ...

The cardboard box icon isn't from Dropbox. It's from OneDrive. Do you have OneDrive and Dropbox syncing the same set of files? If so, this will cause nothing but problems.

  • cwdav's avatar
    cwdav
    Explorer | Level 3
    2 years ago

    Oh very interesting thanks Rich - I've never intentionally used OneDrive, but it's on my computer. I'll make sure it's not trying to auto-sync files.

    This is the cardboard box I'm talking about for reference:

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey cwdav, sorry to jump in, but I wanted to mention that you might want to have a look at this discussion as well.

       

      Let us know how you get on! 

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