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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3

@walter are you able to put in a ticket and see what's going on?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Everybody,

 

Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information.

 

Ben

  • joyful's avatar
    joyful
    Helpful | Level 5
    6 months ago

    I have this issue too on my audio file that I had been using, and I tested with other audio files too.

    • Yurijm's avatar
      Yurijm
      Helpful | Level 5
      6 months ago

      I'm having the same problem as well, it used to work normally and now all my video files are not showing the transcription. I heavily rely on this feature for my workflow! 😞

       

  • gepetobio's avatar
    gepetobio
    Helpful | Level 5
    6 months ago

    Hi Ben,

     

    Any progress on this bug fix? I'm not the only paying user that relies on this feature on a daily basis. And this is affecting my workflow. Any update is better than no updates at all.

     

    Thank you.

    • liwang's avatar
      liwang
      Icon for Dropbox Engineer rankDropbox Engineer
      6 months ago

      We have identified the potential cause, and one engineer is currently working on the solution. 

      • gepetobio's avatar
        gepetobio
        Helpful | Level 5
        6 months ago

        Thank you @liwang for the update. I really appreciate it 😉

         

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