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Forum Discussion
Recently added files do not show up as recent (but are visible when I drill down)
This has been going on for years. I share a Dropbox folder with one other person. When he puts new files in a sub-folder, I get no notifications. ZERO. Not on my phone, not on my laptop. OK, that's annoying, but it's not the *real* issue. Because I haven't gotten notifications for all this time, I check my Dropbox folder daily to see if new files have been put into my Dropbox. I check on my mobile, and also on my laptop. Here's a screenshot showing that the folder "01..." has not been updated since April 18th. Yet, there are NEW files in there. I did not know this, because in addition to no notifications, when I sort by "Date Modified", this folder does not show up on top because it seemingly hasn't been modified. But when I open the "01..." folder, I see the second screenshot In that screenshot, I can see 3 new files were added yesterday (July 10). Why doesn't the folder above show that this folder has been modified?
I do realize that I can change the View Options on the folder to allow me to sort by the "date last opened", but that's now that I want. I want to know when new items have been added, or old items have been changed. I reinstalled the Dropbox app on both my laptop and my phone, and the problem still exists.
Here's a screenshot from my phone, showing that "Recents" also fails to show me the latest files. In fact, I can't find them *at all* in the recents view, even if I go back to April. BUT, I can find them by going to the specific folder.
So to be clear, this problem is not about syncing. When he adds a file to Dropbox, I can see it, IF I KNOW WHERE TO LOOK FOR IT. But all bets are off if I just ask Dropbox to show me the latest files that have been added. Help!!!
- Megan
Dropbox Staff
Hi sampodog, welcome to our Community!
So, we've identified the Recents & date modified problem that you seem to be having on your mobile app, and the desktop app.
However, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the new added files, when checking your Recents online?
What about the modified date?
Keep me posted, and we'll take it from there!
Hi Megan,
Thanks for checking into this. Here's a screenshot of the enclosing folder on the web. At the bottom you can see that folders below that have no date next to them, so they aren't showing that they've been updated...that means one can never notice when something new has been added to one of these folders via the "recent" sorting algorithm...
- Megan
Hi sampodog, thanks for all the screenshots!
Keep in mind that for the website, it's expected not to see a date next to the folders. As for the modified date of your folders locally on the device, as you pointed out this is determined by the OS and you can change it to last viewed instead.
However, it is expected for the newly added content in these shared folders, to show under your Recents. Let's see what we can find together on this. If you locate your little Dropbox icon on your menu bar, and click on it what do you see in your Assistant tray? Any info or sign of the files there?
One last thing about the notifications: can you make sure you have everything enabled both under your account settings, and locally on the app?
