Forum Discussion

Ronald R.7's avatar
Ronald R.7
Explorer | Level 3
2 months ago

Saving photos to my iPhone created a new Dropbox album. How can I prevent that?

Previously when I opened a photo in a dropbox file and used "Save image" it would save the photo to the All Photos album on my iphone. Recently the same process created a new album named Dropbox and ...
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iOS
Photos
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for posting on the Community, Ronald R.7! 

Just to clarify, if you go to your iPhone’s Library > All Photos, does the new image you just saved not appear there at all? Does it only show under the new “Dropbox” album that has been created?

Or do you see your image in both places and you’d just like to avoid the new Dropbox album being created in general?

Let me know.

  • Ronald R.7's avatar
    Ronald R.7
    Explorer | Level 3
    2 months ago

    Hello Nancy I appreciate your reply

    This is the situation as you stated:

    "Just to clarify, if you go to your iPhone’s Library > All Photos, does the new image you just saved not appear there at all? Does it only show under the new “Dropbox” album that has been created?" 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for clarifying! Did you notice when this started happening exactly? Is this something that changed with the latest Dropbox app update, for example?

      If you're not on a free Basic plan with more than 3 devices currently linked, you can reinstall the Dropbox app as the next troubleshooting step and try saving another photo to your phone's library to see if the issue persists.

      • Ronald R.7's avatar
        Ronald R.7
        Explorer | Level 3
        2 months ago

        It happened for the first time today - I am not aware of any update unless it was and auto update. I am using the free basic plan. Thanks.

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