You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MarkE's avatar
MarkE
Explorer | Level 4
7 years ago

Slow syncing, only Dropbox.

Since several months I am finding that Dropbox sync's very slowly, but only for uploads. All suggested solutions do not work. I have set the bandwidth to the maximum.

As a work-around, I log into the Dropbox website and upload the file manually. This upload only takes a few seconds (so the speed of my connection is not the problem), but I then get a mail "we noticed a new sign in to your Dropbox". Uploading the same file through the regular syncing process can easily take 30 mins to an hour.

Any suggestions what is causing this?  I did not used to have this problem, and using sync to download files also goes very fast.

Download
Sync
  • Karina's avatar
    Karina
    7 years ago

    Hey MarkE thanks for the additional detail on this matter you're experiencing! :upside_down:

     

    It seems that your ISP may be throttling the traffic. Please note that our servers don’t set caps on the upload/ download speeds, so restarting your connection could get you a different route and better speeds (this is outside of our control, though). 

     

    I'd recommend checking with your ISP and local network for more information on this, and you can also have a look at: http://www.speedtest.net/

     

    Hope this helps bring some extra clarity and happy Friday! 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    Antivirus scanner?
    Little Snitch?
    Firewall?
    • MarkE's avatar
      MarkE
      Explorer | Level 4
      7 years ago

      I can't see any messages in either Firewall of Antivirus.

      Firewall tends to block or allow, not really slow to a trickle.

       

      It is very consistent. I have not been able to upload any files to Dropbox with a normal speed. I have no other issues uploading and downloading files.

      • Karina's avatar
        Karina
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey MarkE thanks for the additional detail on this matter you're experiencing! :upside_down:

         

        It seems that your ISP may be throttling the traffic. Please note that our servers don’t set caps on the upload/ download speeds, so restarting your connection could get you a different route and better speeds (this is outside of our control, though). 

         

        I'd recommend checking with your ISP and local network for more information on this, and you can also have a look at: http://www.speedtest.net/

         

        Hope this helps bring some extra clarity and happy Friday! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!