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Forum Discussion
Some downloaded signed documents have black boxes covering the signatures
We are finding that on various of our agents accounts the odd document when downloaded is covering some of the signatures with a black box. Has anyone else had this happen and how did you fix it? Won...
Hannah
Dropbox Staff
Dropbox StaffHey Ray White Manurewa, thanks for letting us know about this.
Would it be possible to send us a screenshot of this? Of course, please make sure to hide any personal info.
Also, do you see the same thing when downloading the documents from other browsers or from private browsing windows?
Let me know.
Hey Hannah,
Please see below snips of the boxes showing.
We are finding this issue is occurring across multiple devices and different browsers. As a few of our agents have had this occur at random and one account almost every time.
- Hannah
Thanks for the screenshot, Ray.
Do the documents look fine when previewed within Dropbox, before you download them?
Hey!
Yes they look fine when viewed in Dropbox however when downloaded it is showing as black boxes only over one persons signature/initials on the document the others all show fine.
It is typically the first signature on the form that ends up blacked out.
