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Babycog's avatar
Babycog
Explorer | Level 4
9 months ago

"Sorry. Photos can't open this file because the format is currently unsupported..."

  I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupte...
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Babycog, sorry to jump in here.

     

    The thing is that if you're using Dropbox, it's not advised to use other backup services to back up the same files, especially the Dropbox folder.

     

    Can you temporarily disable Carbonite, to see if the Dropbox sync icons appear?

     

    Because with the Carbonite icon there, we have no way of checking the Dropbox sync status of the files.

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