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dmease001's avatar
dmease001
Helpful | Level 6
2 years ago
Solved

Stopped working end of September 2023

I am SO frustrated with Dropbox.  It was working fine until September 25, 2023, and since then I CANNOT get it to work!  I do NOT want to sign up for paid plans especially since I'm supposed to have ...
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  • dmease001's avatar
    dmease001
    2 years ago
    I think it’s finally working again so we can consider the issue closed.
    Thanks!
dmease001's avatar
dmease001
Helpful | Level 6
2 years ago

I've clicked on everything Dropbox-related that I can find and nothing on my Mac shows me the status and version in my menu bar. ???

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Is it possible that it's not running on your computer normally then dmease001? 

 

Have you tried relaunching it from your apps folder? 

  • dmease001's avatar
    dmease001
    Helpful | Level 6
    2 years ago

    Still no luck!

    But, I do have a notification from Dropbox that says:

     

    "Dropbox for macOS on File Provider is now ready

    As part of this update, your Dropbox folder and files will move to a new secure location on this Mac.

    You'll continue to have access to your Dropbox files during this process."

     

    Is this UPDATE part of the problem that I'm having???

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey dmease001, the update shouldn't be related to the issue.

       

      From what I can understand from your description of the issue, the Dropbox app on your Mac is not syncing.

       

      You should have gotten this notification about the upgrade on the Dropbox icon that's currently located in your menu bar, right?

       

      Can you hover your mouse over this Dropbox icon? This should give you the version and sync status of the app.

       

      As for the website, if you login to dropbox.com with your account credentials, you should see your Dropbox files on this page.

       

      Do you see current versions of your files there or just what you see on your phone?

      • dmease001's avatar
        dmease001
        Helpful | Level 6
        2 years ago

        When I hover over the icon it says:

        Dropbox 184.4.6543

        Up to date

         

        When I opened Dropbox with the link you provided, the files are still the old ones from on or before Sep 25 2023.

         

        What do I do now?

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