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WilsonSemilio's avatar
WilsonSemilio
Helpful | Level 6
2 years ago

SVG Files Rendering Black Shapes Instead of Proper Thumbnails

Is anyone else experiencing this issue/bug with SVG's displaying only black shapes instead of the proper thumbnail showing the actual illustration? https://www.dropbox.com/s/k5q7jivtjkmat49/SVG%20p...
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  • Megan's avatar
    Megan
    2 years ago

    Hi SukhaAvirati, thanks for the added info! 

     

    This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. 

     

    Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome back to the forum, WilsonSemilio!

 

Unfortunately, we can’t open any links shared on the Community, due to security reasons. 

 

Can you please upload a screenshot or two of what you see instead, so that I can check this further? 

 

Thanks and let me know when you’re ready.

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