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WilsonSemilio's avatar
WilsonSemilio
Helpful | Level 6
2 years ago

SVG Files Rendering Black Shapes Instead of Proper Thumbnails

Is anyone else experiencing this issue/bug with SVG's displaying only black shapes instead of the proper thumbnail showing the actual illustration? https://www.dropbox.com/s/k5q7jivtjkmat49/SVG%20p...
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  • Megan's avatar
    Megan
    2 years ago

    Hi SukhaAvirati, thanks for the added info! 

     

    This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. 

     

    Thanks!

SukhaAvirati's avatar
SukhaAvirati
Explorer | Level 4

This happens regardless of viewing via web or app, with files ranging from 3KB - 115KB

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi SukhaAvirati, thanks for the added info! 

 

This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. 

 

Thanks!

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