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Forum Discussion
Thumbnails not showing for online-only
As a new user to Dropbox, I've uploaded all photos from my Mac (Sonoma 14.4) using Dropbox 194.4.6267 and set the files to online-only. None of the thumbnails show on my Mac and this is a non-starte...
I have found the solution for my team.
I had to upgrade my dropbox to use to file provider api.
To do this however you cannot be syncing more than 30000 files in your dropbox.
So to upgrade you first need to unsync all folders that you have synced on your dropbox desktop app (online-only or offline both) and if they have all unsynced you can update dropbox from your preferences by clicking on your initials in the app and choose preferences - syncing and there should be an option to update dropbox to using file provider. If it still doesn't show the update option after all your files have unsynced, try closing everything dropbox related from the activity monitor or reboot your PC.
Do mind you need to opt in for the early release versions in your settings - general of your web based dropbox.
After the update and the resync the previews for my team started working.
Same issue here, followed steps and updated like suggested in other part of this forums but no fix.
Please provide a solution
I have found the solution for my team.
I had to upgrade my dropbox to use to file provider api.
To do this however you cannot be syncing more than 30000 files in your dropbox.
So to upgrade you first need to unsync all folders that you have synced on your dropbox desktop app (online-only or offline both) and if they have all unsynced you can update dropbox from your preferences by clicking on your initials in the app and choose preferences - syncing and there should be an option to update dropbox to using file provider. If it still doesn't show the update option after all your files have unsynced, try closing everything dropbox related from the activity monitor or reboot your PC.
Do mind you need to opt in for the early release versions in your settings - general of your web based dropbox.
After the update and the resync the previews for my team started working.
