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Forum Discussion

trueocean's avatar
trueocean
Explorer | Level 4
2 months ago

Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to

I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are...
Microsoft Office
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Web
trueocean's avatar
trueocean
Explorer | Level 4

Hi Jay. Thank you for the reply! 

 

The file size is only 6 MB, but it has EndNote and Zotero macros. Maybe that one is causing the problem? I am also not able to download the file as a PDF from the previewer. I there any workaround for this?

 

Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

If the document has complex macros or other such items, it can prevent the Dropbox Preview page from loading. There wouldn't be any workaround for this, since the document would be too complex for it to load correctly. 

 

Are you referring to converting the file as a PDF using these steps?

  • trueocean's avatar
    trueocean
    Explorer | Level 4
    2 months ago

    I tried opening another file, which has the same macros, and I can preview it and convert it to PDF using the steps you mentioned. But these steps don't work for the first file. I can see the comments on the side panel, but I don't know if there is any way to know which line they are pointing towards without the preview loading. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey trueocean, are you seeing the same error, when trying to preview the file from a different browser or a private browsing window?

      • trueocean's avatar
        trueocean
        Explorer | Level 4
        2 months ago

        Hi Hannah. Yes, I tried a different browser and private windows in both browsers, but get the same error.

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