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Lorenzo09's avatar
Lorenzo09
Helpful | Level 6
4 years ago

Unexpectedly Syncing Enormous Amount of Files + Constant Crashing = Dropbox Nightmare

TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solu...
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  • Lorenzo09's avatar
    Lorenzo09
    4 years ago

    I seem to have solved my issues. Here's how it was done;

    - I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
    - I unlinked and relinked Dropbox
    - I Selective Synced all but that one folder
    - Dropbox is stable again!!!

    Thanks to all the Dropbox staff that helped out.

Lorenzo09's avatar
Lorenzo09
Helpful | Level 6
4 years ago

An update: after trying a multitude of other solutions, I am still having the issue and I am unable to locate the problematic files.

Any time I do anything with the Dropbox app or Dropbox folder, it seems to become more unstable and crashes in a short period of time afterwards. Regardless, it crashes on its own anyway.

 

I cannot get Selective Sync to work unfortunately so I'm stuck in an endless loop. Still waiting for a comprehensive solution, but this is what I'm stuck with, and Dropbox crashing every 5 minutes. 

 

  • Lorenzo09's avatar
    Lorenzo09
    Helpful | Level 6
    4 years ago

    Update: Dropbox is now just "syncing" with no specific messages, errors, or status. I really am stumped and don't know what to do. 

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi Lorenzo09, thanks for taking the time to message us!

      I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

      Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
      • Lorenzo09's avatar
        Lorenzo09
        Helpful | Level 6
        4 years ago

        I seem to have solved my issues. Here's how it was done;

        - I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
        - I unlinked and relinked Dropbox
        - I Selective Synced all but that one folder
        - Dropbox is stable again!!!

        Thanks to all the Dropbox staff that helped out.

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