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Forum Discussion
Unexpectedly Syncing Enormous Amount of Files + Constant Crashing = Dropbox Nightmare
TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solu...
I seem to have solved my issues. Here's how it was done;
- I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
- I unlinked and relinked Dropbox
- I Selective Synced all but that one folder
- Dropbox is stable again!!!
Thanks to all the Dropbox staff that helped out.
Update: Dropbox is now just "syncing" with no specific messages, errors, or status. I really am stumped and don't know what to do.
Jay
Dropbox Staff
Dropbox StaffHi Lorenzo09, thanks for taking the time to message us!
I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
I seem to have solved my issues. Here's how it was done;
- I deleted one of my huge folders that was taking up a lot of the file count (3+ million files - all online only)
- I unlinked and relinked Dropbox
- I Selective Synced all but that one folder
- Dropbox is stable again!!!
Thanks to all the Dropbox staff that helped out.So the problem was that Dropbox choked on 3 million files. Good to know. I'll be looking elsewhere for a better solution.
It seems to be a problem with the Computer's File System more than anything. Dropbox on the Web works just fine with my now 5+ million files spanning over 19 TB.
I have the same issue, but I don't understand how deleting your files is an acceptable solution??
- Nancy
toomanyjoes, from what I see, the given solution doesn't refer to deleting a large folder altogether, but rather selectively syncing it.
Selective sync removes entire folders from the desktop app, but they're still available on your Dropbox account online. This is because the Dropbox app may face various performance issues after syncing about 300k files.
