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grafikermc's avatar
grafikermc
New member | Level 1
17 days ago

Unresponsive download button in Safari

I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.
Download
Web
grafikermc's avatar
grafikermc
New member | Level 1
16 days ago

Yes, I tried it now but it still doesn't work.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hey grafikermc let me jump in here too! 

As a last step, have you tried restoring Safari to its factory settings? Connecting to it through a different network might also work.

If this doesn't work, let me know and I'll open up a ticket on my end for you. Thanks

  • grafikermc's avatar
    grafikermc
    New member | Level 1
    16 days ago

    Hi Megan, I noticed that when I select a folder it starts downloading as a .zip file, but when I select just one file (.psd, .pdf etc.) it doesn't start downloading.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      I just sent you an email, I'll see you there grafikermc! 

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