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grafikermc's avatar
grafikermc
New member | Level 1
17 days ago

Unresponsive download button in Safari

I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.
Download
Web
grafikermc's avatar
grafikermc
New member | Level 1
16 days ago

I did not receive any email.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hey grafikermc - I can see that Megan already opened a ticket for you in our system a little while ago. 

If you're unable to find her message in your email's inbox and/or spam/junk folder, then you might want to reach out to our support team from your end directly.

In any case, please keep us posted. 

  • grafikermc's avatar
    grafikermc
    New member | Level 1
    16 days ago

    Unfortunately, I did not receive the email.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Hey grafikermc, can you check if the email has gone to your spam folder?

      If not, please add no-reply@dropbox.com to your email contacts and let us know, so we can send you another email.

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