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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there One Yoga, thanks for using Dropbox and happy Monday!

 

Could you clear your browser's cache or try another browser and let us know how it goes?

 

If you still get an error, I'd appreciate a screenshot too.

 

Thanks!

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Both Brave (incognito window) and Chrome (fresh install just to test) give me the same error (attached). Works as it should on Firefox.

 

I can use Firefox as a workaround but my production browser is Brave, please look into this.

 

Regards

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me too, One Yoga! Is it OK if we open a ticket for you then, and look into this internally?

    • ardit700's avatar
      ardit700
      New member | Level 2
      2 years ago

      Same problem here. Tried Safari, Chrome, and Firefox, but it did not work in either of them.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey ardit700. If you haven’t tried already, can you please test this via an incognito window, as well? 

         

        If this doesn’t work either, we’ll investigate further.

         

        Let me know!

    • One Yoga's avatar
      One Yoga
      Explorer | Level 4
      2 years ago

      Hi Nancy, sure, please go ahead.

    • caprov's avatar
      caprov
      Explorer | Level 3
      8 months ago

      Hi Nancy, this is an issue for me as well.  I have cleared my cache, tried 3 different browsers, and also incognito window.   The files I am trying to listen to, I am accessing via a share link. I am not the original uploader of videos. 

      I've watched many and but this week it doesn't seem to be working.   

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey caprov, thanks for posting here! 

         

        Do you notice this type of behavior with a specific file? If so, would you mind letting me know the file type, and its size too? 

         

        When did this start happening? 

         

        Let me know more, and we'll take it from there!

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