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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi One Yoga, I've sent you an email, please could you reply to it when you get a chance!

  • Candle's avatar
    Candle
    Explorer | Level 3
    2 years ago

    Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.

    Screenshot of issue: removed

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Candle, welcome to our Community! 

       

      Yes, this should have been resolved, but let's see what we can find together on that. 

       

      Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.

       

      Keep me posted, and we'll take it from there! 

      • Candle's avatar
        Candle
        Explorer | Level 3
        2 years ago

        It's only one file that I'm aware of. It's an MP4 file, no different than others that are working.

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