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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi One Yoga, I've sent you an email, please could you reply to it when you get a chance!

Candle's avatar
Candle
Explorer | Level 3
9 months ago

Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.

Screenshot of issue: removed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Candle, welcome to our Community! 

     

    Yes, this should have been resolved, but let's see what we can find together on that. 

     

    Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.

     

    Keep me posted, and we'll take it from there! 

    • Candle's avatar
      Candle
      Explorer | Level 3
      9 months ago

      It's only one file that I'm aware of. It's an MP4 file, no different than others that are working.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey Candle - sorry to jump in here, but could you clarify the size of the file and if you've tried another network since you first noticed this? 

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