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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Hello,
Please see below. I am getting an error message on all of seminary transcripts. I find these transcripts helpful when I am listening and writing lecture notes. Any assistance would be helpful and I would like to get this resolved.
Thank you!
Walter
Dropbox Staff
Dropbox StaffHi there Cameron McIntosh - sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser and let us know if this persists?
Also, what is the file type of the files you notice this on, and their sizes?
Keep us posted!
Good morning, I did clear my browser's cache, restarted my computer, and tried using other browsers (safari, microsoft edge, and google chrome). It is not working on any of these platforms. The sizes of the file range from 8.00-12 mb in size and they are audio mp3 files.
@walter are you able to put in a ticket and see what's going on?
BenDBXCommunity Manager
Hi Everybody,
Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information.
Ben
Good afternoon,
I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?
Thanks,
Cameron [removed per Community Guidelines]
