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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there Cameron McIntosh - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache and/or try another browser and let us know if this persists?

 

Also, what is the file type of the files you notice this on, and their sizes?

 

Keep us posted!

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
8 months ago

Good morning, I did clear my browser's cache, restarted my computer, and tried using other browsers (safari, microsoft edge, and google chrome). It is not working on any of these platforms. The sizes of the file range from 8.00-12 mb in size and they are audio mp3 files. 

  • Cameron McIntosh's avatar
    Cameron McIntosh
    Explorer | Level 3
    8 months ago

    @walter are you able to put in a ticket and see what's going on?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hi Everybody,

       

      Thanks for bringing this to our attention. We're currently investigating. I will provide an update here when I have more information.

       

      Ben

      • joyful's avatar
        joyful
        Helpful | Level 5
        8 months ago

        I have this issue too on my audio file that I had been using, and I tested with other audio files too.

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