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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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BT99's avatar
BT99
Explorer | Level 3

Hi, can anyone help to resolve this issue:

CC is not showing. It is saying for the last 2 days 
" There was an error loading the transcript"

 

I have tried mp3, mp4, wma etc versions. None are working. Please HELP!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Sorry to hear this, BT99. 

 

To clarify, are you having this issue with Dropbox Replay? 

 

I’d also like a full screenshot of the error you’re seeing. 

 

Keep me in the loop.

  • simonp_westcoast01's avatar
    simonp_westcoast01
    New member | Level 2
    4 months ago

    I am getting the same error. A link to Dropbox media player for an M4A has always had a full transcript available, and it hasn't been working since late last week.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey simonp_westcoast01, sorry to hear about this.

       

      Are you seeing the same thing on other browsers as well?

  • BT99's avatar
    BT99
    Explorer | Level 3
    4 months ago

    Caption issue. I have tried with other browsers also, caption is not working. Please let me know what to do. 

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