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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Sorry to hear this, BT99. 

 

To clarify, are you having this issue with Dropbox Replay? 

 

I’d also like a full screenshot of the error you’re seeing. 

 

Keep me in the loop.

simonp_westcoast01's avatar
simonp_westcoast01
New member | Level 2
8 months ago

I am getting the same error. A link to Dropbox media player for an M4A has always had a full transcript available, and it hasn't been working since late last week.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey simonp_westcoast01, sorry to hear about this.

     

    Are you seeing the same thing on other browsers as well?

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