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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there One Yoga, thanks for using Dropbox and happy Monday!

 

Could you clear your browser's cache or try another browser and let us know how it goes?

 

If you still get an error, I'd appreciate a screenshot too.

 

Thanks!

aboissonneault's avatar
aboissonneault
Explorer | Level 4
3 months ago

I'm having the same issue. I've tried clearing my browser history, safari, chrome. Downloaded Firefox. Ran incognito windows. Nothing is working. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sorry to hear about that, aboissonneault. When did you notice this issue for the first time? 

     

    What video formats are you having this issue with? What’s their size and duration?

    • aboissonneault's avatar
      aboissonneault
      Explorer | Level 4
      3 months ago
      This started happening 3 days ago. It hasn’t worked on numerous files. Most recently: mp4 76.5 MB, mp4 1.72 GB, mp4 2.74 GB, mp3 35.2 MB, just to name a few.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey aboissonneault, would you mind sending over a couple of screenshots of the error you receive on your end? 

         

        When did this start happening? 

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