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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Error Messages
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Cameron McIntosh - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache and/or try another browser and let us know if this persists?

 

Also, what is the file type of the files you notice this on, and their sizes?

 

Keep us posted!

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
3 months ago

Good afternoon,

I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?

Thanks,

Cameron [removed per Community Guidelines]

 

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