Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Error Messages
Preview
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey joyful, thanks for taking the time to post here.

 

Our team is aware and working on this issue.

 

We don't have an update at this time, but I moved your post to the relevant thread about it, so you'll get notified when there is one.

 

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
5 months ago

Good afternoon,

I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?

Thanks,

Cameron

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Cameron McIntosh,

     

    Thanks for reaching out. 

     

    We've escalated this issue internally, and our team is looking into this. 

     

    While we don't have a specific resolution date, we really appreciate your understanding during this time.  

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi everyone,

       

      Could you please confirm if this issue is still happening? 

       

      The team believes it has been resolved, and we just want to double-check. 

       

      Thanks

      • Cameron McIntosh's avatar
        Cameron McIntosh
        Explorer | Level 3
        5 months ago

        Hello,

        I am still having issues with the transcript. I hope this can get corrected because i am behind on my classwork. Thanks for looking into this matter. 

        Cameron

         

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!