Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

Error Messages
Preview
  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    3 months ago

    Walter,

    Emptying cache and trying two different browsers does not solve the "error" issue.

    Please help. 

    Dropbox will not let me add a screen shot nor accept a drag-and-drop photo

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      If the issue persists on an incognito window too where there are no plugins or extensions running, may we reach out via email to have a further look internally LadyBug17?

      Also, is the issue occurring with just one file or are other files affected too? 

  • LadyBug17's avatar
    LadyBug17
    Explorer | Level 3
    3 months ago

    Yes you may reach me via email.  This happens with other files and has happened similarly last year.  Issue persists.

    thank you

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the additional information LadyBug17 - I've just followed up via email to investigate, so please have a look at your inbox and we'll take it from there. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!