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Forum Discussion
videos won't play
Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
Wednesday, 2/25.....my videos play perfectly now. Fingers crossed.
Almost every time I open a video file to preview on web, I either get a white screen (if I view in a new tab) or get kicked back to whatever folder I was just in (if I click the file to preview it).
This is annoying because I work with someone on these files and they need to be able to leave comments.
What's also annoying is I'll see the regular video preview and comments for a second before they disappear.
Shorter files around the 2 minute mark preview as intended but longer video files (what we're primarily working on) always run into this issue.
I've encountered this issue on Windows 10, macOS, Chrome, Firefox, Safari, Opera, even Edge. No matter what OS or browser I use, it won't let me get to the comments or preview on longer videos.
And when I say longer, I'm just talking 10-62 minutes long, nothing crazy.
I can see the preview and comments on mobile; unfortunately that's not really a solution for me though.
I scoured the web to see if anyone else has had this issue and came up with nothing.
The files are just mp4s, usually in 480p, other resolutions and bitrates have the same issue though.
This is a recent issue, these exact same files were never a problem a week ago.
Here's an image of the white screen I keep getting every time I open one of these files in its own tab.
If anyone has any ideas or solutions please let me know. ❤️
tl;dr- Every time I open a 10 minute or longer video file (mp4) to preview on web, I get kicked back to whatever folder I was just in.
Walter
Dropbox Staff
Dropbox StaffHey R- - sorry to hear you're having issues with this and thanks for all the details.
Just one last thing though, have you ensured that your browsers are completely up to date?
If you did, you can also try clearing the browser's cache or even try an incognito window with no extensions or plugins running.
Keep me posted anyhow!
Hey Walter!
All my browsers are up to date. I tried clearing the cache and unfortunately that didn't help.
Going into incognito almost worked, but as soon as I clicked on anything I was sent back to having a blank white page again.
Any other suggestions? 🙏- Walter
Do you happen to be running any antivirus or ad-blockers R- ?
If so, could you temporarily disable them and let us know if it improves matters for you?
No ad-blockers, disabled Windows Security for a bit and had the same result. ☹️
The person I'm working with has been having the same issue, leading him to not be able to leave any comments on these files.
So I feel like it's something on Dropbox's end. Especially considering these files had no issues being previewed a little over a week ago.
