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trover222 's avatar
trover222
Explorer | Level 3
3 years ago
Solved

Viewing backup files on mobile app

Hi, all! I have some old flash drives that I just backed up on my MACBOOK. They appear in DropBox Backups. I can’t figure out how to view the backups in my mobile app. I can see the file names in my ...
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  • Jay's avatar
    Jay
    3 years ago

    Hi @trover222, yes, the Backups are visible through the browser only. 

     

    Files synced through the normal Dropbox site can be accessed via the mobile app.

trover222 's avatar
trover222
Explorer | Level 3
3 years ago
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Hi, Walter. Thank you!

1. Yes
2. No. I see some of the files on the app under “recent”, but cannot view them and cannot locate them anywhere else on the app.
3. I’m on an iPhone 14 Pro with iOS 16.3.1. I can’t seem to locate which version of the mobile DropBox app I’m using. But, it is the straight DropBox app (not DropBox Sign or some other variation) and my apps are all set to update automatically. So, I assume it’s the most recent version.

Thanks, again!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago
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Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link Walter provided. 

 

If you need to access them, you can find them there. I hope this clarifies! 

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I have some old flash drives that I just backed up on my MACBOOK. They appear in DropBox Backups. I can’t figure out how to view the backups in my mobile app. I can see the file names in my ...","body@stringLength":"322","rawBody":"

Hi, all! I have some old flash drives that I just backed up on my MACBOOK. They appear in DropBox Backups. I can’t figure out how to view the backups in my mobile app. I can see the file names in my mobile app. But, when I click on them, it simply takes me to the general list (camera uploads, documents, etc.) TIA!

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Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link Walter provided. 

\n

 

\n

If you need to access them, you can find them there. I hope this clarifies! 

","body@stringLength":"440","rawBody":"

Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link provided. 

\n

 

\n

If you need to access them, you can find them there. I hope this clarifies! 

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Viewing backup files on mobile app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:671648"},"body":"Hi, Walter. Thank you!

1. Yes
2. No. I see some of the files on the app under “recent”, but cannot view them and cannot locate them anywhere else on the app.
3. I’m on an iPhone 14 Pro with iOS 16.3.1. I can’t seem to locate which version of the mobile DropBox app I’m using. But, it is the straight DropBox app (not DropBox Sign or some other variation) and my apps are all set to update automatically. So, I assume it’s the most recent version.

Thanks, again!","body@stringLength":"493","rawBody":"Hi, Walter. Thank you!

1. Yes
2. No. I see some of the files on the app under “recent”, but cannot view them and cannot locate them anywhere else on the app.
3. I’m on an iPhone 14 Pro with iOS 16.3.1. I can’t seem to locate which version of the mobile DropBox app I’m using. But, it is the straight DropBox app (not DropBox Sign or some other variation) and my apps are all set to update automatically. So, I assume it’s the most recent version.

Thanks, again!","author":{"__ref":"User:user:1651288"},"isEscalated":null,"postTime":"2023-03-27T05:38:39.537-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":4},"Revision:revision:671773_1":{"__typename":"Revision","id":"revision:671773_1","lastEditTime":"2023-03-27T09:53:16.661-07:00"},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:671482"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"QueryVariables:ReplyList:message:671773:1":{"__typename":"QueryVariables","id":"ReplyList:message:671773:1","value":{"id":"message:671773","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1747908060577":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1747908060577","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1747908060577":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1747908060577","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Loves cats, writing fiction, Doctor Who, anime, manga and Steam!","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248","rank":{"__ref":"Rank:rank:2"}},"ForumReplyMessage:message:671868":{"__typename":"ForumReplyMessage","uid":671868,"id":"message:671868","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:671482/message:671868","revisionNum":1,"author":{"__ref":"User:user:1651288"},"readOnly":false,"repliesCount":2,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:671773"},"conversation":{"__ref":"Conversation:conversation:671482"},"subject":"Re: Viewing backup files on mobile app","moderationData":{"__ref":"ModerationData:moderation_data:671868"},"body":"Ok. So, I cannot access them through the mobile app and can only access them from the mobile browser? It that only true of backups? Thank you!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"postTime":"2023-03-27T12:42:32.251-07:00","lastPublishTime":"2023-03-27T12:42:32.251-07:00","metrics":{"__typename":"MessageMetrics","views":7982},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDUyOjF8aW50LDY3MTkwNSw2NzE5MDU","node":{"__ref":"AcceptedSolutionMessage:message:671905"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:671905":{"__typename":"ModerationData","id":"moderation_data:671905","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:671905":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:330248"},"id":"message:671905","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:671482/message:671905","revisionNum":1,"uid":671905,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:671868"},"conversation":{"__ref":"Conversation:conversation:671482"},"subject":"Re: Viewing backup files on mobile app","moderationData":{"__ref":"ModerationData:moderation_data:671905"},"body":"

Hi @trover222, yes, the Backups are visible through the browser only. 

\n

 

\n

Files synced through the normal Dropbox site can be accessed via the mobile app.

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