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Forum Discussion
Solved
Why are the videos I upload to my Dropbox account playing sound but no picture?
I have never had this problem before and it is very frustrating. I have a ton of concert videos that I took on my Iphone. They upload to dropbox. From there I copy them to my PC and create folders to...
as per advice of a friend I downloaded VLC media player for free and made it my default media player and it now works.... Good luck I hope your childrens videos are safe.
Walter
Dropbox Staff
Dropbox StaffSorry to hear that persists dollyonline - could you let me know if you can preview these files normally on our website? Do they play normally?
Also, have you tried downloading another media player or even a codec pack from the internet to see if this will resolve your concern?
I'm having exactly the same issue and i use Dropbox in exactly the same way you do.
Im worried about moving the files to my external harddrive and loose the video especially as they are of my children.
- Walter
Sorry to hear about this MrsKSmith1983 - how are you uploading them to begin with? Why don't you test it out with a sample file to be sure first? If the files were uploaded to Dropbox in the first place, you should be able to recover them through your delete files page or the events page.
If you need assistance with any of this, please let me know.
It is still happening! I record videos on my Iphone and they go directly to my dropbox. When I veiw them on my computer they are audio only. This has never been a problem before. Hope can this be fixed??? If I go to the dropbox website I can see them there but that is the only way. PLEASE HELP
I have gone on to your website and downloaded a video on another computer and it does the same thing. I can not retrieve the vidoes from your website
Have you figured out anything yet??? I am still having the same problem. Not sure why this just started
as per advice of a friend I downloaded VLC media player for free and made it my default media player and it now works.... Good luck I hope your childrens videos are safe.
