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chloe824's avatar
chloe824
New member | Level 2
9 months ago

Why does my video's duration change when downloading from Dropbox?

When I download a video from Dropbox, the video's length changes from 16 seconds to 1 minute and 32 seconds.   Does anyone know why the video's duration would change? Thank you😭😭😭
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey chloe824, welcome to our Community! 

 

I'm going to need more info in regards to this. 

 

Which platform do you use when trying to download the video? Also, is this file part of your Dropbox account, or has it been shared with you? 

 

If you could also clarify the file type, that'd be amazing. 

 

I'll be waiting for your response! 

  • chloe824's avatar
    chloe824
    New member | Level 2
    9 months ago

    Hi Megan,

     

    I downloaded an MP4 video file from the mobile Dropbox app that was shared with me.

     

    When I previewed the video, it showed a duration of 16 seconds. However, after I downloaded the video, the length changed to 1 minute and 32 seconds.

     

    Do you know the reason why the video duration would change in this scenario?

     

    Thanks,

    Chloe

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the fast reply chloe824!

       

      That sounds odd indeed. If you use the app to preview the content is it 16 seconds, or 1 minute and 32 seconds? 

       

      What about your account online? What do you see there?

      • chloe824's avatar
        chloe824
        New member | Level 2
        9 months ago

        When I preview the video using both the mobile app and the desktop version, the duration is shown as 16 seconds.

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