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Yeij's avatar
Yeij
Helpful | Level 5
2 years ago

Failed download when trying to download large file

Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried closing everything but the download tab, and used a download manager, but I haven't been able to download the file fully. What usually happens is that it downloads at my usual download rate, and once it gets to around 40-60 GB it'll abruptly stop, and Firefox will say that it failed. When I tried using FreeDownloadManager, it gave me an HTTP 403 error, so I'm stuck wondering if Dropbox isn't letting me download the file or if it's my ISP (that is if my understanding of what an HTTP 403 error is correct). Thanks in advance for any help.

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  • Yeij's avatar
    Yeij
    2 years ago

    I'll close this thread now since I've found a solution. I downloaded the desktop app and synced the shared folder onto my computer. I also upgraded to Dropbox Plus but I'm not sure if that's required. Anyways, thanks for the suggestions, Jay.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Yeij, thanks for bringing this to our attention.

     

    Is this file on your Dropbox account, or is it via a shared link on the site?

     

    This will help me to assist further!

    • Yeij's avatar
      Yeij
      Helpful | Level 5
      2 years ago

      It's a file from a shared link, I did not upload the file to Dropbox.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Currently, the limit is 20 GB maximum when downloading from the site, which could be why you're experiencing this behavior.

         

        Do you have enough quota on your Dropbox account to add the shared link to your account, for it to sync normally to your machine?

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