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Forum Discussion

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
Sync
  • Mark's avatar
    Mark
    6 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

reefshark's avatar
reefshark
Helpful | Level 5

It's not Dropbox, some video formats just don't stream well.

 

Try converting the Zoom recording to a format you know works.

I was having this problem with multiple video sources from different clients.

A Quicktime video file with these Codecs works for me: Timecode, Linear PCM, H.264

I also downgrade the embedded audio file to 16bit so it soesn't tax the stream.

 

michael J.30's avatar
michael J.30
Explorer | Level 4
5 years ago
reefshark wrote:

It's not Dropbox, some video formats just don't stream well.

 

Try converting the Zoom recording to a format you know works.

I was having this problem with multiple video sources from different clients.

A Quicktime video file with these Codecs works for me: Timecode, Linear PCM, H.264

I also downgrade the embedded audio file to 16bit so it soesn't tax the stream.

 

----------------------------------------------------

 

Hey thanks for this! I'm going to try it. I had taken to zipping the video files so that they had to be downloaded on the receiving/viewing end. I'll try your settings in MPEG Streamclip and see it that solved it. Thanks again!

 

 

  • educufirst's avatar
    educufirst
    New member | Level 2
    5 years ago
    I am having the exact same issue. Please help!
    • robbieryde's avatar
      robbieryde
      Explorer | Level 4
      5 years ago
      So I believe I found a solution. Make sure in your zoom settings that the recording setting is set to the higher standard and not the storage optimised. I’ve found this makes the files much more compatible across multiple platforms

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