We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

LS181's avatar
LS181
Helpful | Level 5
11 months ago

Downloaded video: audio and video are out of sync

Hello Dropbox Community, 

 

I was having no problem download videos to my computer and playing them back on my computer until a few days ago.  Now downloaded videos playback with audio and video out of sync, the audio is a few seconds ahead of the video.  I saw a suggestion to turn off browser extensions and empty the browser cache.  I tried that, no luck.   Does anyone have suggestions?  Thanks.

  • Hi Megan, 

    I was using the Windows media player.  I just downloaded VLC player and tried out one of the videos which had played sound and video out of sync on the Windows media player.  Thankfully, the sound and video were in sync using the VLC player.  So, thank you for suggesting using another media player.  I just don't understand why the earlier downloads play fine on Windows player and the later ones don't.... 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi LS181, welcome to our Community! 

     

    Do you notice this type of behavior with all of your videos, or just some of them? 

     

    When you try to preview them online, do you notice the same lagging or do they preview without an issue? 

     

    Let me know, and we'll take it from there!

    • LS181's avatar
      LS181
      Helpful | Level 5

      Hello Megan, 

      When I preview the video on dropbox, the audio and video are in sync.  

      The last few days, when I download a video onto my computer, and then play back the video on the computer,  the audio plays back a few seconds ahead of the video.  I tried downloading 8 different videos of different sizes, 683 MB to over 2 GB.  The playback on my computer was out of sync with all of the videos.   I tried doing a computer scan for software updates, virus scans, I tried using a different browser for download, I tried clearing the browser cache and turning off extensions. None of these things worked.  These videos are part of a course I'm taking.  The teacher uploaded videos to her dropbox account over the last few months.  Prior to this week, the videos I downloaded played back on my computer with audio and video in sync.   thanks, 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi LS181, do you have a different player that you can use, in order to test if this is a player issue or not? 

         

        You can try downloading an example file on your mobile, to test this out. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!