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Forum Discussion
削除したファイルとファイルの復元について / Query about restoring deleted files
I am using Dropbox plus and some of the files I had saved have disappeared.
When I tried to restore the file, the file could not be restored within the 30th day.
If you change your plan and set t...
Hi mild7_5mg, thanks for bringing this to our attention.
If the files have been deleted over 30 days ago, then it wouldn't be possible to upgrade to a paid plan to recover them.
The recovery period isn't retroactive, so you won't be able to delete files, already deleted over 30 days ago.
I'm sorry I can't be more helpful on this matter.
Jay
Dropbox Staff
Dropbox StaffHi mild7_5mg, thanks for bringing this to our attention.
If the files have been deleted over 30 days ago, then it wouldn't be possible to upgrade to a paid plan to recover them.
The recovery period isn't retroactive, so you won't be able to delete files, already deleted over 30 days ago.
I'm sorry I can't be more helpful on this matter.
