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Forum Discussion

KatKen's avatar
KatKen
New member | Level 2
2 years ago

Deleted File NOT Restoring

We had someone accidentally delete the wrong document. I know how to restore files - go to deleted files and click restore, etc.
I have done this half a dozen times on two different browsers (Edge and Opera) and it keeps SAYING the file is restored but it just keeps showing back up in our deleted files.
What do I do?!

Restore
  • Knayz's avatar
    Knayz
    2 years ago

    Now all files have restored properly after some hours. I haven't do any thing. I think it was some freeze on server.

  • Moralcua's avatar
    Moralcua
    Helpful | Level 5
    2 years ago

    I have the same problem with the same result and I dont know what to do more.

     

    I can see the file in the deleted files windows. I can use the restore option, and it says its restored. The file disappears from that window, but he is not restored, and when I change the window or refresh it the file appears again in the file deleted window...

     

    I tried with some others deleted files and its the same.

    • surajk63's avatar
      surajk63
      New member | Level 2
      2 years ago

      Hello,

       

      I deleted a folder, but when I try to restore it, it keeps on showing the message restoring, but it doesn't.

       

      Could you help me restore it please?

       

      The folder which I need to be restored is in 

       

      applications/php/development/laravelApps/***

       

      Thanks in advance.

    • Moralcua's avatar
      Moralcua
      Helpful | Level 5
      2 years ago
      I really need that file. Its a bug with solution?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey everyone, thanks for posting here! 

         

        Out of curiosity, did you all try a different browser, just to check if the behavior there is the same? 

         

        Keep me posted, and we'll take it from there! 

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