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Forum Discussion
yotimbo
5 years agoHelpful | Level 5
39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
- 5 years ago
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
Fiona
5 years agoDropbox Staff
Thanks for reporting the issue and all the steps you've tried so far yotimbo.
I appreciate your patience. It looks like you may have some files with permissions settings that block Dropbox from syncing them.
Here is what we can do now.
:pushpin: Please note that it is very important to follow these steps specifically as failure to do so may result in other issues
1) Make sure the Dropbox desktop application is running
2) Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
3) Select 'Preferences'
4) Click on the 'Account' tab
5) Hold down the 'Option/Alt' key
6) Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
7) You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
Let me know if this worked for you. If not, let me know if you have your Dropbox folder or its system files are located in a mounted network drive or a remote location (like roaming profiles).
Looking forward to your response.
Hope this is helpful!
- yotimbo5 years agoHelpful | Level 5
Hi Fiona -- Thank you for the quick response. The solution listed above did not change anything after the permissions were fixed. My Dropbox folder and system files are on my MacBook Pro, not on a network drive or remote location.
- Fiona5 years agoDropbox Staff
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
- yotimbo5 years agoHelpful | Level 5
That did the trick. Thank you, Fiona!
- mymgraphics5 years agoHelpful | Level 5
After 3 monthos of this BS, I finally found a solution. I FIXED IT! With no help from anyone at this company. Seriously this was such an easy fix and it has dragged on for months making my job much harder and more time consuming. Customer support is a joke and if my clients did not use this company I would close my account ASAP.
Not even a phone number for support? WTF?
- elizabethd33335 years agoExplorer | Level 4What did you do? I haven't been able to fix mine yet and I have tried all the suggestions.
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